Help support team members manage and track all customer interactions from Zendesk and MailChimp, all inside Zendesk. With the MailChimp Activity app, Zendesk team members can easily get a full picture on which email campaigns a customer has been sent and what actions they took with each campaign.
Get ahead of your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.
With the MailChimp Activity app, you can:
- View all emails campaigns from MailChimp that a Zendesk ticket requester has received.
- View in-depth details on the actions that Zendesk ticket requester took with each MailChimp campaign they received.
- Manage the ticket requester's MailChimp mailing list subscriptions.
Make sure to also check out the MailChimp Campaign app to send email campaigns to a targeted lists of customers and proactively communicate and follow up with your customers.