AskNicely is the easiest way to drive customer loyalty using the Net Promoter Score framework.
With MailChimp and AskNicely, you can systematically collect customer feedback on a daily basis, broadcast it to your team, and take immediate action to improve your customer relationships and service quality.
- Track daily NPS over time
- Align your people with what customers actually want
- Act immediately to fix issues
- Engage advocates to publish testimonials and recommend your brand
- Prioritise service improvements according to customer insights
- Setup and integrate with MailChimp in two minutes
- Beautiful, one-question, one-click email surveys optimised for high response (4-6x higher than online surveys)
- Connect to Slack, Salesforce.com, Intercom, ZenDesk, Microsoft Dynamics CRM, Zapier and over 20 other platforms
- Customizable survey branding, question and web pages
- Drip style survey scheduling
- Daily NPS tracking by segment/touchpoint/agent etc.
- Real time dashboard & leaderboards
- Advanced text analytics
- Alert emails
- Email reports
- Closed-loop response tools: alerts, notes & replies
- Publish comment as testimonial
- Feedback syndication for intranet, digital signage etc.
Start a 14-day trial today
Additional Information & Help
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