AskNicely is the easiest way to drive customer loyalty using the Net Promoter Score framework.

With MailChimp and AskNicely, you can systematically collect customer feedback on a daily basis, broadcast it to your team, and take immediate action to improve your customer relationships and service quality.

Benefits

1. Track daily NPS over time
2. Align your people with what customers actually want
3. Act immediately to fix issues
4. Engage advocates to publish testimonials and recommend your brand
5. Prioritise service improvements according to customer insights

Features

• Setup and integrate in two minutes
• Beautiful, one-question, one-click email surveys optimised for high response (4-6x higher than online surveys)
• Customizable survey branding, question and web pages
• Drip style survey scheduling
• Daily NPS tracking by segment/touchpoint/agent etc.
• Real time dashboard
• Alert emails
• Email reports
• Closed-loop response tools: alerts, notes & replies
• Publish comment as testimonial
• Feedback syndication for intranet, digital signage etc.
• Integration with Salesforce.com, ZenDesk, Intercom.io & Microsoft Dynamics CRM
• API

Free Trial

Start a 30-day trial today and send up to 15,000 surveys for free.